This policy explains when rent paid through Abodiea can be refunded, and how. Abodiea is owned and operated by Hibiscus Consult Ltd. Rent is held in bank escrow as our rental policy describes, and every refund goes back to a verified bank account or to the original payment method.
Cancelling before you move in
If you are a tenant and have not yet moved in:
- Within 24 hours of paying, and before the landlord has confirmed, you can cancel for a full refund, less Paystack's charges.
- After the landlord has confirmed, but before your move in date, you can cancel for a refund less a 10% administrative fee, because the landlord may have held the property for you.
Property not as described
If you arrive and the property is materially different from how it was described, or the landlord does not give you access:
- report it to us within 24 hours, with photographs or video;
- our legal and support team will investigate within 48 hours;
- if your claim is valid, you will receive a full refund to your original payment method through Paystack, within 3 to 5 business days.
Leaving early
On Abodiea a tenant pays rent forward in weekly or monthly instalments, held in bank escrow until it falls due.
- If you give proper legal notice to leave and have paid beyond the period you actually stay, the unused rent still held in escrow is refunded to your verified bank account, after the property has been inspected.
- While you are still living in the property, rent that has already fallen due and been paid out to the landlord is not refundable.
Rent already paid out
Once rent has been paid out to the landlord's bank account at maturity, a refund can only be asked of the landlord directly, under the tenancy agreement. Abodiea will mediate between you.
Disputes
- First, report it in the app or to support@abodiea.com.
- Then our team mediates, using the evidence: the tenancy agreement, photographs and messages.
- If it is still unresolved, our legal department steps in and works to settle it in line with the tenancy agreement and tenancy law. Nothing here takes away either party's right to go to court.
Every refund is paid only into a verified bank account, or back to the original payment method. It is never paid to another user.
No wallet
Abodiea does not hold balances for its users as stored value. Nothing can be transferred from one landlord or tenant to another, and every payout goes to a bank account.
Contact us
Complaints and refund requests: support@abodiea.com.